Sudima Hotel Lake Rotorua

We were in Rotorua unfortunately for my mum's funeral. We needed 4 rooms for my siblings and their partners and kids and myself and kids and for my dad. They were very accommodating in trying to have us all as close as possible to each other. They found out we were there for my mum's funeral and they went above and beyond to help us out with anything we needed or to make it as comfortable and easy as possible for our stay there. Helped us with printing, getting us a breakfast table, opening the bar earlier, helping us out with the kids and sending us flowers and a lovely note to our room! Amazing service, thankyou so much Sudima! It meant so much.

Room service! The burger and fries were exactly what I hoped for. The steam pudding and custard was so yummy but so sad it wasn't hot. Simple and very quick check-in. No fuss.

With excellent facilities right there such as the restaurant we arrived later than originally planned and were still able to get a meal and didn't have go out to find somewhere to have breakfast. The staff were friendly and the bed was very comfortable.

Staff were amazingly friendly, and ready to help. We got a free room upgrade on arrival - thank you. The gent in charge of breakfast allowed me to grab a free croissant from the buffet, even though I had a very delicious À la carte order. Nothing was too much problem for the very friendly and attentive staff.

Room itself was fine - clean & comfortable. Given the high price of accommodation in Rotorua, I thought this was reasonable value for money and the location is good